A clear route for concerns and corrections.
Readers can report possible errors, outdated references, accessibility problems, unclear wording or concerns about how a service has been delivered.
How concerns are handled
Reports should identify the page or course, explain the concern and include relevant evidence where available.
High-risk health-information concerns receive priority, particularly where content could influence urgent or consequential decisions.
- Acknowledgement of the concern.
- Triage by urgency and subject area.
- Evidence and content review.
- Correction, clarification or explanation where appropriate.
- A record of material changes.